Privacy Policy

Privacy Policy
At Hastings Cooperative Ltd we respect our customers' right to the privacy of their personal information. We have policies and procedures to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely, and in accordance with the National Privacy Principles.
What personal information do we collect and store?
So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Some examples of where we may need these details are home delivery of groceries, subscription to our mailing list, or in-store competitions. Privacy law requires us to collect personal information about you only if it is reasonable and practical to do so.
Hastings Cooperative Ltd takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy personal information when it is no longer required.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.
How is your personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for a competition we need your contact details so we can contact you if you win.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services if you have subscribed to our mailing list, or to contact you again if you have used our services previously, to see if we can again provide those services to you. We do not send information to you other than for the main purpose for which we have collected your personal details.
We do not provide your details to other organisations for any purpose.
Access to your personal information
We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law).
If you require access to your personal information, please e-mail us at
If you need to update your information (eg. if you change your address), please email us at so we can make the change.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at
Follow these steps to receive 5% seniors discount
We're always looking to improve and thanks to customer feedback we're excited to announce that we've extended our 5% seniors discount to online customers.
To ensure you are eligible and automatically receive your discount at the checkout each time, please follow the below steps - 
Please provide your full name, Shareholder or Co-op 100 member number (if you have one) and verification of your NSW Govt seniors discount card by - 
  1. Emailing a photo of your card to
  2. Texting a photo of your card to 0400 009 641
  3. Presenting your card at the Hastings Co-op Corporate Centre at Level 1, 9-13 High Street, Wauchope.
Once we've received verification we will update our system so the next time you shop with us you will automatically receive the 5% discount.
*Excludes sale items. Check out weekly catalogues at